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The Operating Error Behind Most Bad Promotions

The Operating Error Behind Most Bad Promotions

The Operating Error Behind Most Bad PromotionsBrian Lofrumento
Published on: 25/02/2026

A breakdown of why promoting top performers into leadership often backfires and how true scale requires deliberate Enablement, not title-based advancement. A systems lens on trust, motive, and sustainable growth.

Eneblament
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The Hidden Cost of Outcome Pricing: Why Enablement Becomes the Growth Engine

The Hidden Cost of Outcome Pricing: Why Enablement Becomes the Growth Engine

The Hidden Cost of Outcome Pricing: Why Enablement Becomes the Growth EngineBrian Lofrumento
Published on: 18/02/2026

Intercom’s 99-cent outcome pricing wasn’t a pricing tweak; it was an operating model shift. Here’s how aligning incentives around resolution rates transformed sales, success, and enablement into a unified growth engine.

Eneblament
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